Product Highlights

Click here to buy iareaPBX 

Features

Every iareaPBX is configured with music on hold, day and night voice menus, Meet Me conferencing, and a directory of users on the system.

Telephone extensions are configured with three way calling, call transfer, Caller ID (when available), call waiting and call forwarding.

Call Answering

• Digital Receptionist
  Answer all of your calls professionally, without the need for an attendant
• Custom Greeting
  Personalized, professional business greeting for all callers
• Dynamic Operator
  Route calls to whomever you wish when callers dial for "operator" assistance
• Music Info on Hold
  Improve callers' experience with your own customizable music and messages
• Dial By Name Directory
  Company directory updates automatically as employees and extensions change
• Time Based Behaviors
  Change the flow of calls based time of the day, day of the week, and more

• Central Phone Number
  Publish just one number for your business, and reach all employees

User Experience

• On-line Management
  Point-and-click tool suite so you can configure from any internet connection
• Complete System Monitoring
  Real-time system monitoring so you know what's happening now
• Call Detail Records
  Optimize your business using comprehensive phone records
• On-line Configuration
  create custom time-based behaviors, more
• Switchboard
  Give your basic phone the capabilities of an expensive multi-line model
• Caller ID
  Calls are displayed to users with caller ID and more
• Send Calls
  Send calls directly to voicemail when you don't want interruptions

• Secret Password
  Only connect calls from callers that know your secret password

  Conferencing

  Conference on Demand

  Start a conference at any time, without reservations or scheduling

  Any Extension

  Each extension can have (or be denied) its own conference room

  Real-Time Monitoring

  Watch your conference room activity on-line and see who is in with you

  Easy to Use

  No PINs to remember, no schedules to set up

  Voicemail

  Virtually Unlimited Capacity

  No "mailbox is full" messages, no messages lost

  Personal Greetings

  Extension owners can record their own voicemail greeting

  Message Notifications

  Know when you've got voicemail through email, sms, and web alerts

  Pick-up Anywhere

  Get messages from any touchtone phone, or listen through email or on the web

  Call Queues

  ACD Queuing

  Full-featured ACD queuing for managing calls to a department

  Dynamic Agent Presence

  Queues self-adjust, without administrators handling agents logging in or out

  Status Information on Hold

  Avoid customer frustration with information about estimated wait time and more

  Queue Logs

  Review agent activity and queue history so you can improve customer service

  Load Distribution

  Route calls evenly to all agents, not just a list of numbers

  
  Phones

  
  Any iareaOffice Phone is supported with this system

• IDSN Pri
• Digital T1
• POTS
• E1 T1

  Supported Protocols

  • Session Initiation Protocol (SIP)

• G.711 PCM Mu-Law & A-Law
• G.726
• G.723.1 (pass through)
• GSM
• Speex
• ADPCM
• ILBC
• MP3 Playback (decode only)